Last updated: 2026-10-16
These terms apply to all services of RushNDrop ("RushNDrop", "we") in Greater Montreal: pickup and delivery, and "Find it for me" (we find, buy and deliver a product for you). By requesting a service or paying a quote, you ("the customer") accept these terms. Reach us at 438-334-2244.
Only what one person can lift alone, about 50 lb (23 kg) maximum, that fits in an SUV: parts, tools, hardware, boxes, small equipment. We do not carry: furniture, mattresses, major appliances, moves; dangerous goods (under Transportation of Dangerous Goods rules, including car batteries, propane, fuel, chemicals); weapons, alcohol, cannabis, prescription drugs, cash, live animals, or anything illegal. We may refuse an item that does not meet these rules; travel costs already incurred remain payable.
The price is the one on your quote (text, email or website) and is confirmed before we leave. A local pickup starts at $49; "Find it for me" starts at $89 plus the store price. Long trips, extended waiting or a changed request can change the price: we tell you and wait for your OK before continuing. Interac e-Transfer may be offered at a discounted price; the card price is the regular price.
New customers pay before we leave (secure Stripe payment link or Interac e-Transfer). Regular customers can save a card, charged on delivery (or before purchase for "Find it for me"). Cash is accepted only from established customers, by agreement. We never store your card number: Stripe processes it. Applicable taxes are added where the law requires.
You give us the supplier, the order or part number and the name the order is under. It is your responsibility to make sure the order is paid (or on your account), ready, and that the supplier agrees to release it to us. The first 15 minutes of waiting at the counter are included; after that, waiting may be billed at the hourly rate on the quote, with your OK by text. We check that the label matches what you asked for, but the contents of a sealed package remain the supplier's responsibility.
Before buying, we send you the exact product (name, number, price, store) and you approve it in writing (text or email). Products bought for you are final sale. Exception: if we can't get it, or we deliver anything other than what you approved, you get a full refund. Manufacturer and store warranties apply to the product; we give you the store receipt.
Someone must receive the item at the address given. If no one is there, we leave it only if you authorize it in writing; we then take a photo and the item is your responsibility once dropped off. Otherwise we wait up to 10 minutes, then a return or new attempt may be billed. Changing the address after we leave can change the price.
When you order, we give you a guaranteed delivery time. That time is never less than 2 hours after your payment is confirmed (3 hours for "Find it for me"), between 7 a.m. and 7 p.m. on business days. If we deliver after that time, the service fee for that order is refunded (the price of products bought is not refunded). The guarantee does not apply if: the order was not ready or paid at the supplier, or the supplier refused to release it; information given was wrong or changed (item, address, contact); no one was reachable or present at delivery; the request was changed after confirmation; an event outside our control happened (accident, road closure, storm, breakdown or an order from an authority). Refund requests must be made within 24 hours. Limit: one guarantee refund per customer per 30-day period. Refunds go back to the same payment method within 5 business days.
Before we leave: full refund. After we leave: travel costs already incurred are payable, the rest is refunded. For "Find it for me", once the product is bought, it can no longer be cancelled (see section 6).
We take care of every item. If an item is lost or damaged while in our care, our liability is limited to the item's replacement cost, up to a maximum of $500 per order, unless a higher value was declared and accepted in writing before pickup. Damage must be reported within 24 hours of delivery, with photos. We are not liable for indirect losses (lost income, job-site delays, employee time), manufacturing defects, or items badly packed by the supplier. These limits apply to the extent permitted by law: nothing in these terms limits a consumer's rights under Québec's Consumer Protection Act, or our liability for intentional or gross fault.
You confirm that you have the right to have the item picked up and delivered, that the information you give is accurate and that the item meets section 2. You are responsible for costs caused by inaccurate information.
We use your name, phone, email and addresses only to provide the service, bill you and contact you about your orders. Card payments are processed by Stripe. We never sell your information. You can stop messages by replying "STOP" or writing to us; we then remove your contact.
We may change these terms; the version in effect on the day of your order applies. These terms are governed by the laws of Québec. If the French and English versions differ, the French version prevails.
Questions: 438-334-2244 · help@rushndrop.com